Refund policy

At Earth & Thread, we take pride in offering high-quality, custom-made products. Since all our items are made on demand, we do not offer returns or exchanges for change of mind, wrong size selection, or personal preference.

1. No Returns & Exchanges

• Each product is printed exclusively for you, so we cannot accept returns or exchanges once an order is placed.

• Please review the size guide carefully before placing your order to ensure the perfect fit.

2. Refund Policy

We only offer refunds in the following cases:

• You receive a damaged, defective, or incorrect item.

• Your order is lost in transit and cannot be delivered.

How to Request a Refund:

• Contact us at [Your Support Email] within 48 hours of delivery.

• Provide clear photos of the defective or incorrect product.

• Once we verify the issue, we will either replace the item or issue a refund to your original payment method.

3. Order Cancellation

• Orders cannot be canceled once they are placed, as they go into production immediately.

4. Shipping Issues

• If your package is marked as delivered but you have not received it, please check with your local courier service. We are not responsible for lost or stolen packages after delivery.